Customer Service Officer

About Snowy:

Snowy Hydro is a dynamic, integrated energy business that has been powering Australian communities for generations. With our expanding portfolio of generation assets from the iconic Snowy Scheme to gas, diesel, wind, and solar, we’re proudly shaping a sustainable energy future. Through our retail brands, Red Energy and Lumo Energy, we supply electricity and gas to over 1.5 million customers.

We’re also delivering Australia’s largest committed renewable energy project, Snowy 2.0, a major pumped-hydro expansion that’s creating thousands of local jobs in the Snowy Mountains.
 

About the position:

Join the team at Snowy Hydro Discovery Centre as a Customer Service Officer supporting the visitor experience and cafe teams in delivering excellent customer service. With over 100,000 visitors each year, the centre is a vibrant and fast-paced environment. Our customer service officers are the face of Snowy Hydro for visitors and the community. 

There are several casual positions available, based at our Snowy Hydro Discovery Centre in Cooma. The centre operates 7 days a week, 360+ days a year, with a mix of weekday and weekend shifts available.

Some regional travel in the Snowy Mountains may be required.
 

Key Responsibilities:

• As part of our Discovery Centre team, you'll help create a welcoming and memorable experience for community members and visitors to the region.
• Provide friendly and efficient customer service, taking orders and preparing food and drinks.
• Share the story of the Snowy Scheme and Snowy Hydro’s operations with visitors of all ages.
• Respond to customer enquiries; in person, online and over the phone, with professionalism and a customer-first approach.
• Maintain a clean and safe cafe and food service area, ensuring food safety and hygiene standards are met.
• Represent Snowy Hydro at local festivals, regional events and community engagement activities. 
   

About you:

• Minimum 12 months’ experience in hospitality, retail, customer service or similar roles
• Certificate III in Hospitality or barista skills (highly desirable, not essential)
• Confident communication skills
• Ability to work independently and as part of a team
• Alignment with Snowy Hydro’s values

Diversity an inclusion is important to us:

Snowy Hydro has a culture of decency and inclusion, with a commitment to the health and wellbeing of our people and a supportive environment to ensure that everyone - regardless of background - feels included and can succeed. At Snowy Hydro, we recognise that we are made stronger by the unique capabilities and qualities that each individual brings, and we believe in providing an environment that allows that uniqueness to thrive.

Snowy Hydro is proud to be an Equal Opportunity employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for a role with Snowy Hydro and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to the Snowy Hydro recruitment team at recruitment@snowyhydro.com.au.